Refund policy

Return & Refund Policy

Last updated: September 21, 2026

Thank you for shopping with Vanilla Sky. We carefully select family-friendly products designed to make everyday life easier for you and your family. Your satisfaction matters to us, and we want you to have a positive shopping experience.

1. Returns & Exchanges

We accept returns or exchanges only in the following circumstances:

- Incorrect Item: You received a product different from the one you ordered.

- Defective Product: The product has a manufacturing defect or was damaged due to an issue on our end.

To be eligible for a return or exchange, the product must be unused, in its original condition, and include its original packaging, where applicable.

2. Return Period

Please contact us within 7 days of receiving your order if you have an issue with your product.

When contacting us, please provide your order number, a description of the issue, and photos or videos when applicable.

Our team will review your request and guide you through the next steps.

3. Refunds

We do not offer refunds for change of mind, incorrect product selection, or other reasons unrelated to an error or defect on our part.

If you receive an incorrect or defective product, we will work with you to arrange a suitable exchange or another appropriate resolution.

4. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective product, Vanilla Sky will cover the applicable return shipping costs.

For other approved returns, shipping arrangements will be communicated to you by our team.

5. Non-Returnable Products

Products that have been used, opened, damaged through misuse, or are missing their original packaging may not be eligible for return or exchange.

Additional exclusions may apply where clearly stated on the product page.

6. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return or exchange, please contact Vanilla Sky through our website:

Website: https://www.getvanillasky.com

We will be happy to assist you.

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Vanilla Sky reserves the right to update this policy when necessary. Any updates will be posted on this page.